# Perspecktive Limited

Perspecktive Limited is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/07/2019

## Practical info

- Postcode: CV1 4DX
- Registered manager: Mwangi, Elsie
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 31/Jul/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Promotion of independence
  - Published: 2021-10-30
- Finding
  - Involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Kindness, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Health monitoring and healthcare access
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance and DoLS
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and skills
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Relatives reported high satisfaction, noting improved quality of life for both service users and families.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong quality assurance systems including audits, surveys, monthly care reviews and observations of staff practice.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans written from the person's perspective with clear information on preferences, strengths, cues and triggers.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision programme including observations of practice, reflective practice sessions and annual appraisals.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received comprehensive training including Care Certificate, autism awareness, epilepsy, and low arousal techniques.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust risk assessments that were detailed, up to date and reviewed regularly, enabling positive risk-taking.
  - Published: 2021-10-30
- Finding
  - Evidence: Thorough staff recruitment process including DBS checks, references, and values-based scenario assessments.
  - Published: 2021-10-30
- Finding
  - Evidence: Consistent staffing with no agency staff used; managers covered absences personally to ensure continuity.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were managed safely with regular audits of medication administration records and competency checks for staff.
  - Published: 2021-10-30
- Finding
  - Evidence: People were at the heart of the service with a strong person-centred philosophy shared across all staff.
  - Published: 2021-10-30

### responsive

- Finding
  - Response to changing needs
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Recruitment practices
  - Published: 2021-10-30
- Finding
  - Staffing levels and consistency
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Safeguarding and protection from abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Staff engagement and support
  - Published: 2021-10-30
- Finding
  - Regulatory notifications to CQC
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance
  - Published: 2021-10-30
- Finding
  - Leadership and management culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1096200146

HomeCare Compass is an independent guide and is not affiliated with the CQC.