# Inspiring Aspirations Plus

*Operated by Inspiring Aspirations Plus Ltd.*

Inspiring Aspirations Plus is a CQC-regulated home-care agency in Ipswich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/10/2022

## Practical info

- Postcode: IP3 9QR
- Registered manager: Kerley, Joanne
- Local authority: Suffolk
- Region: East
- City: Ipswich
- Last CQC check: 11/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-11
- Finding
  - Supporting people to eat and drink enough; working with other agencies; access to healthcare
  - Published: 2022-10-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-11

### Other

- Finding
  - Evidence: Complaints handled in a timely manner with lessons learnt to prevent reoccurrence
  - Published: 2022-10-11
- Finding
  - Evidence: Personalised care planning reflecting communication needs, cultural preferences and protected characteristics
  - Published: 2022-10-11
- Finding
  - Evidence: Good staff morale with staff feeling recognised, valued and supported by management
  - Published: 2022-10-11
- Finding
  - Evidence: Effective quality assurance and governance frameworks including audits and action plans
  - Published: 2022-10-11
- Finding
  - Evidence: Strong partnership working with health and social care professionals achieving positive outcomes
  - Published: 2022-10-11
- Finding
  - Evidence: Comprehensive staff induction, training, supervision and Care Certificate completion
  - Published: 2022-10-11
- Finding
  - Evidence: Robust recruitment processes including DBS checks and references
  - Published: 2022-10-11
- Finding
  - Evidence: Effective safeguarding with up-to-date training and staff who understood reporting procedures
  - Published: 2022-10-11
- Finding
  - Evidence: Safe medication management including STOMP principles, trained staff, regular competency checks and audits
  - Published: 2022-10-11
- Finding
  - Evidence: Person-centred and inclusive culture with staff treating people as individuals and upholding their rights
  - Published: 2022-10-11

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-11
- Finding
  - Supporting people to develop and maintain relationships and follow interests/activities
  - Published: 2022-10-11
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-11
- Finding
  - Using medicines safely
  - Published: 2022-10-11
- Finding
  - Staffing and recruitment
  - Published: 2022-10-11
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-10-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-11

### well_led

- Finding
  - Engaging and involving people, the public and staff; Working in partnership with others
  - Published: 2022-10-11
- Finding
  - Managers and staff being clear about their roles; quality performance, risks, regulatory requirements and duty of candour
  - Published: 2022-10-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care
  - Published: 2022-10-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10960732463

HomeCare Compass is an independent guide and is not affiliated with the CQC.