# ICCM Ltd - Telford

*Operated by Independent Community Care Management Limited.*

ICCM Ltd - Telford is a CQC-regulated home-care agency in Telford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 01/07/2023

## Practical info

- Postcode: TF2 9TW
- Registered manager: George, Amy
- Local authority: Telford and Wrekin
- Region: West Midlands
- City: Telford
- Last CQC check: 01/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People received kind, compassionate care with strong respect for privacy, dignity, and independence.
  - Published: 2023-07-01
- Finding
  - Evidence: The provider worked closely with external healthcare professionals to deliver joined-up care.
  - Published: 2023-07-01
- Finding
  - Evidence: Staff understood and used alternative communication methods including BSL and electronic devices.
  - Published: 2023-07-01
- Finding
  - Evidence: End of life care planning was thorough and showed empathic understanding of people's wishes.
  - Published: 2023-07-01
- Finding
  - Evidence: The service met the principles of Right Support, Right Care, Right Culture for people with a learning disability and autistic people.
  - Published: 2023-07-01
- Finding
  - Evidence: People and relatives were actively involved in staff recruitment and care planning decisions.
  - Published: 2023-07-01
- Finding
  - Evidence: Staff were trained in specialist clinical skills including PEG administration, tracheostomy, and ventilator support.
  - Published: 2023-07-01
- Finding
  - Evidence: A 'Rapid Response' team including qualified nurses ensured continuity of care during staff absences.
  - Published: 2023-07-01
- Finding
  - Evidence: Detailed risk assessments and personal emergency evacuation plans were in place for all people.
  - Published: 2023-07-01
- Finding
  - Evidence: Staff demonstrated strong safeguarding knowledge and people felt safe receiving care and support.
  - Published: 2023-07-01
- **staff_training** _(moderate)_
  - Evidence: Monitoring systems had also not identified 1 staff member had not completed essential training relating to a person's health condition. This placed the person and the staff member at risk.
  - Published: 2023-07-01
- **missed_or_late_visits** _(moderate)_
  - Evidence: monitoring systems had not identified 1 person's care calls had been missed for a week.
  - Published: 2023-07-01
- **governance** _(moderate)_
  - Evidence: monitoring systems had not identified 1 person's care calls had been missed for a week.
  - Published: 2023-07-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10958746288

HomeCare Compass is an independent guide and is not affiliated with the CQC.