# Eleanor Nursing & Social Care Ltd - Brent Office

*Operated by Eleanor Nursing and Social Care Limited.*

Eleanor Nursing & Social Care Ltd - Brent Office is a CQC-regulated home-care agency in Wembley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/01/2026

## Practical info

- Postcode: HA9 8BU
- Registered manager: Gobinath, Ledshumanan
- Local authority: Brent
- Region: London
- City: Wembley
- Last CQC check: 08/Jan/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-04
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-04
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-02-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-04

### Other

- Finding
  - Evidence: Infection control processes were in place and care workers were supplied with appropriate PPE.
  - Published: 2023-02-04
- Finding
  - Evidence: The service worked in partnership with a range of health and social care professionals including GPs, district nurses and occupational therapists.
  - Published: 2023-02-04
- Finding
  - Evidence: Regular audits, spot checks and telephone reviews were conducted to monitor quality.
  - Published: 2023-02-04
- Finding
  - Evidence: The service employed multilingual staff and matched care workers to people based on shared language.
  - Published: 2023-02-04
- Finding
  - Evidence: The service worked within the principles of the Mental Capacity Act 2005, obtaining consent before care tasks.
  - Published: 2023-02-04
- Finding
  - Evidence: People's privacy, dignity and independence were respected, including cultural and religious preferences being accommodated.
  - Published: 2023-02-04
- Finding
  - Evidence: Care workers had completed essential training, including medicines management, and were assessed as competent.
  - Published: 2023-02-04
- Finding
  - Evidence: Comprehensive risk assessments were in place and regularly reviewed to ensure people's safety and wellbeing.
  - Published: 2023-02-04

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-04
- Finding
  - Using medicines safely
  - Published: 2023-02-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-04
- Finding
  - Staffing and recruitment
  - Published: 2023-02-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-04
- Finding
  - Continuous learning and improving care
  - Published: 2023-02-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10942951110

HomeCare Compass is an independent guide and is not affiliated with the CQC.