# Oxford Branch

*Operated by Kwikfix Recruitment Services Limited.*

Oxford Branch is a CQC-regulated home-care agency in Oxford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 21/10/2022

## Practical info

- Postcode: OX4 6LB
- Registered manager: Kariuki, Caroline
- Local authority: Oxfordshire
- Region: South East
- City: Oxford
- Last CQC check: 04/Nov/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-10-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-10-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-21

### Other

- Finding
  - Evidence: A tracking document was put in place to log incidents, accidents and safeguarding concerns
  - Published: 2023-02-08
- Finding
  - Evidence: Staff had a good understanding of people's needs and the support they required
  - Published: 2023-02-08
- Finding
  - Evidence: Risk assessments and further information relating to diabetes had been implemented
  - Published: 2023-02-08
- Finding
  - Evidence: New care planning system implemented with relevant documentation for new clients
  - Published: 2023-02-08
- Finding
  - Evidence: Spot checks were carried out to ensure safe practice
  - Published: 2023-02-08
- Finding
  - Evidence: Staff competencies were updated and further training completed since last inspection
  - Published: 2023-02-08
- **governance** _(moderate)_
  - Evidence: Not all of these actions had been completed at this inspection, which indicated further concerns about the effectiveness of the provider's quality assurance and governance systems.
  - Published: 2023-02-08
- **incident_learning** _(moderate)_
  - Evidence: We reviewed individual accidents and incidents and did not always see appropriate actions or outcomes documented...not clear what action the service had taken to mitigate risks
  - Published: 2023-02-08
- **care_planning** _(critical)_
  - Evidence: People's care plans had not been reviewed in order to assess people's risks and needs and document the support people required.
  - Published: 2023-02-08
- **medication_management** _(critical)_
  - Evidence: initial assessment identified they required support to administer their medicines, within their care plan it stated that staff were to prompt them to take medicine
  - Published: 2023-02-08
- **medication_management** _(critical)_
  - Evidence: care plan had been updated to reflect that they took time specific medicines, it did not identify what medicine this was, or the risk associated with this
  - Published: 2023-02-08

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-21
- Finding
  - Using medicines safely
  - Published: 2022-10-21

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-10-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10942673855

HomeCare Compass is an independent guide and is not affiliated with the CQC.