# Alora Care Service Ltd

Alora Care Service Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/09/2022

## Practical info

- Postcode: NW10 6RF
- Registered manager: Ismail, Safia
- Local authority: Hammersmith and Fulham
- Region: London
- City: London
- Last CQC check: 14/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting privacy, dignity and independence
  - Published: 2022-09-14
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-09-14

### effective

- Finding
  - Ensuring consent in line with MCA
  - Published: 2022-09-14
- Finding
  - Working with other agencies and supporting healthcare access
  - Published: 2022-09-14
- Finding
  - Supporting people to eat and drink enough
  - Published: 2022-09-14
- Finding
  - Staff support, training, skills and experience
  - Published: 2022-09-14
- Finding
  - Assessing needs and delivering care in line with standards
  - Published: 2022-09-14

### Other

- Finding
  - Evidence: Care planned around people's needs with flexible visit times and personalised support
  - Published: 2022-09-14
- Finding
  - Evidence: Effective complaints handling with people confident raising concerns
  - Published: 2022-09-14
- Finding
  - Evidence: Registered manager regularly engaged with people and carried out audits to ensure quality
  - Published: 2022-09-14
- Finding
  - Evidence: Appropriate training, induction, shadowing, supervision and spot checks for staff
  - Published: 2022-09-14
- Finding
  - Evidence: Safe recruitment with full work history, references, ID and DBS checks
  - Published: 2022-09-14
- Finding
  - Evidence: Punctual care from consistent staff who people had come to know well
  - Published: 2022-09-14
- Finding
  - Evidence: People treated with kindness and respect; care workers spoke people's preferred languages and understood cultural needs
  - Published: 2022-09-14
- **record_keeping** _(minor)_
  - Evidence: Daily notes did not always describe people's wellbeing and how this may change, which could mean it would be more difficult to see early warning signs
  - Published: 2022-09-14
- **care_planning** _(minor)_
  - Evidence: Plans were detailed about people's dietary restrictions for cultural and health reasons but sometimes were not detailed about people's particular preferences for food.
  - Published: 2022-09-14
- **record_keeping** _(minor)_
  - Evidence: Care workers recorded when they had provided food and drink but did not always detail exactly what people had had.
  - Published: 2022-09-14
- **infection_control** _(minor)_
  - Evidence: The provider's infection control policy had not been updated to reflect changes to guidance and legislation.
  - Published: 2022-09-14

### responsive

- Finding
  - Improving care quality in response to complaints
  - Published: 2022-09-14
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-14
- Finding
  - Planning personalised care
  - Published: 2022-09-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-14
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-14
- Finding
  - Using medicines safely
  - Published: 2022-09-14
- Finding
  - Staffing and recruitment
  - Published: 2022-09-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-14
- Finding
  - Safeguarding systems and processes
  - Published: 2022-09-14

### well_led

- Finding
  - Continuous learning, improvement and partnership working
  - Published: 2022-09-14
- Finding
  - Clear roles, governance, quality performance and duty of candour
  - Published: 2022-09-14
- Finding
  - Promoting a positive person-centred culture and engaging people and staff
  - Published: 2022-09-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10931141564

HomeCare Compass is an independent guide and is not affiliated with the CQC.