# Link House

*Operated by Just My Pa Ltd.*

Link House is a CQC-regulated home-care agency in Surbiton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: KT6 7HT
- Registered manager: Hodge, Noreen
- Local authority: Kingston upon Thames
- Region: London
- City: Surbiton
- Last CQC check: 07/May/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-02

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-03-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-02
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-02

### Other

- Finding
  - Evidence: Hospital Passports and advanced care plans in place where needed.
  - Published: 2022-03-02
- Finding
  - Evidence: Positive behaviour support plans with triggers and strategies in place.
  - Published: 2022-03-02
- Finding
  - Evidence: Communication needs met through communication passports, pictures and gestures.
  - Published: 2022-03-02
- Finding
  - Evidence: Effective partnership working with external healthcare professionals (e.g. community mental health, physiotherapy).
  - Published: 2022-03-02
- Finding
  - Evidence: Caring, kind and respectful staff who promoted independence and dignity.
  - Published: 2022-03-02
- Finding
  - Evidence: Good infection prevention and control practices including COVID-19 measures.
  - Published: 2022-03-02
- Finding
  - Evidence: Sufficient staffing levels and robust safer recruitment checks including DBS.
  - Published: 2022-03-02
- Finding
  - Evidence: Continuity of care from familiar teams of support workers.
  - Published: 2022-03-02

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-02
- Finding
  - End of Life Care
  - Published: 2022-03-02
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-03-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-02
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-02
- Finding
  - Staffing and recruitment
  - Published: 2022-03-02
- Finding
  - Using medicines safely
  - Published: 2022-03-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-03-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10923675772

HomeCare Compass is an independent guide and is not affiliated with the CQC.