# Sizwim Home Care

*Operated by ER Musah Limited.*

Sizwim Home Care is a CQC-regulated home-care agency in Hull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/08/2022

## Practical info

- Postcode: HU4 6BD
- Registered manager: Musah, Emmanuel
- Local authority: Kingston upon Hull, City of
- Region: Yorkshire & Humberside
- City: Hull
- Last CQC check: 27/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views; respecting privacy, dignity and independence
  - Published: 2022-08-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-27

### effective

- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-08-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-27
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-27

### Other

- Finding
  - Evidence: Registered manager understood duty of candour and CQC notification responsibilities
  - Published: 2022-08-27
- Finding
  - Evidence: Open, honest, person-centred culture with effective governance and audit systems
  - Published: 2022-08-27
- Finding
  - Evidence: Information available in accessible formats (large print, easy read) in line with AIS
  - Published: 2022-08-27
- Finding
  - Evidence: Registered manager carried out spot visits and reviewed daily notes to ensure quality
  - Published: 2022-08-27
- Finding
  - Evidence: Person-centred care plans reflecting likes, dislikes, social, spiritual and cultural needs
  - Published: 2022-08-27
- Finding
  - Evidence: Staff had a good understanding of the Mental Capacity Act 2005 and routinely sought consent
  - Published: 2022-08-27
- Finding
  - Evidence: Comprehensive induction, ongoing training, regular supervision and appraisals; additional training in catheter care, diabetes and epilepsy
  - Published: 2022-08-27
- Finding
  - Evidence: Appropriate recruitment procedures ensuring only suitable people were recruited
  - Published: 2022-08-27
- Finding
  - Evidence: Person-centred risk assessments reviewed regularly with people involved in managing their risks
  - Published: 2022-08-27
- Finding
  - Evidence: Effective safeguarding systems, policies and procedures in place; staff trained and clear about responsibilities
  - Published: 2022-08-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-27
- Finding
  - Supporting people to maintain relationships and follow interests; complaints
  - Published: 2022-08-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-27
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-08-27

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-27
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2022-08-27
- Finding
  - Assessing risk, safety monitoring and management; Staffing and recruitment
  - Published: 2022-08-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-27

### well_led

- Finding
  - Understanding and acting on the duty of candour
  - Published: 2022-08-27
- Finding
  - Engaging and involving people, the public and staff; working in partnership
  - Published: 2022-08-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-27
- Finding
  - Managers and staff clear about roles; understanding quality, risks and regulatory requirements
  - Published: 2022-08-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10923228043

HomeCare Compass is an independent guide and is not affiliated with the CQC.