# Golden Hope Care Ltd

Golden Hope Care Ltd is a CQC-regulated home-care agency in Swindon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: SN2 2AZ
- Registered manager: Ngumo, Joe
- Local authority: Swindon
- Region: South West
- City: Swindon
- Last CQC check: 27/Aug/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-11

### Other

- Finding
  - Evidence: Relative expressed high satisfaction: 'As far as I can see, everything is very well run. I would certainly recommend them.'
  - Published: 2023-03-11
- Finding
  - Evidence: Person's communication needs were individually assessed with tailored guidance provided to staff
  - Published: 2023-03-11
- Finding
  - Evidence: Electronic monitoring system being installed to strengthen oversight and support service growth
  - Published: 2023-03-11
- Finding
  - Evidence: Registered manager demonstrated openness, duty of candour awareness and commitment to continuous improvement
  - Published: 2023-03-11
- Finding
  - Evidence: Staff received induction linked to the Care Certificate, ongoing training, supervision and spot checks
  - Published: 2023-03-11
- Finding
  - Evidence: Care plans were person-centred, developed with the person and their relative, and reflected individual preferences and routines
  - Published: 2023-03-11
- Finding
  - Evidence: No missed visits reported; relative confirmed staff punctual and sometimes stayed longer than allocated visit time
  - Published: 2023-03-11

### responsive

- Finding
  - End-of-life care and support
  - Published: 2023-03-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-11
- Finding
  - Using medicines safely
  - Published: 2023-03-11
- Finding
  - Staffing and recruitment
  - Published: 2023-03-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-11

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-03-11
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-03-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10917370115

HomeCare Compass is an independent guide and is not affiliated with the CQC.