# One to One Plus South

*Operated by Outreach 3-Way.*

One to One Plus South is a CQC-regulated home-care agency in Peacehaven.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/02/2019

## Practical info

- Postcode: BN10 8BB
- Registered manager: Wise, Oliver
- Local authority: East Sussex
- Region: South East
- City: Peacehaven
- Last CQC check: 22/Feb/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions and choices
  - Published: 2021-10-30
- Finding
  - Kindness, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition, hydration and healthcare access
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and DoLS
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Staff development programme 'Aspire' supported career progression and aided staff retention.
  - Published: 2021-10-30
- Finding
  - Evidence: Recruitment practices were robust with full pre-employment checks and person-matching approach.
  - Published: 2021-10-30
- Finding
  - Evidence: Quarterly auditing system with service improvement plans to address identified shortfalls.
  - Published: 2021-10-30
- Finding
  - Evidence: Provider actively sought feedback from people and relatives via questionnaires and forums such as 'Everybody Counts'.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective complaints process available in easy-read and pictorial formats with responsive management.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff knew people well, respected dignity and privacy, and supported meaningful community activities.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong staff training programme including specialist PROACT-SCIPr-UK® and MCA/DoLS awareness.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive, highly personalised support plans reviewed regularly and treated as live documents.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust medicines management systems implemented with annual staff competency assessments.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and spoke positively about staff relationships and the care provided.
  - Published: 2021-10-30
- **staffing_levels** _(moderate)_
  - Evidence: At one of the locations there had been significant concerns reported in relation to medicines management, staffing levels and staffing support.
  - Published: 2021-10-30
- **care_planning** _(minor)_
  - Evidence: Areas that still needed to be embedded and sustained were around practice in medicines, staff supervisions and updating care plans and risk assessments.
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: In one of the localities there had been concerns that were being addressed via an action plan devised in partnership with the local authority. These actions needed to be embedded and sustained.
  - Published: 2021-10-30
- **supervision_appraisal** _(minor)_
  - Evidence: At one location supervisions had not been as regular as at other locations. However a clear plan was in place to address this.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and community engagement
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Risk assessment and incident management
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30

### well_led

- Finding
  - Staff engagement and organisational culture
  - Published: 2021-10-30
- Finding
  - Governance and quality auditing
  - Published: 2021-10-30
- Finding
  - Leadership and management oversight
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1091657788

HomeCare Compass is an independent guide and is not affiliated with the CQC.