# Mendip Care Ltd

Mendip Care Ltd is a CQC-regulated home-care agency in Wells.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/08/2023

## Practical info

- Postcode: BA5 1JJ
- Registered manager: Ndanga, Margaret
- Local authority: Somerset
- Region: South West
- City: Wells
- Last CQC check: 10/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People's communication needs and consent were assessed and respected in line with the Accessible Information Standard and Mental Capacity Act 2005.
  - Published: 2023-08-10
- Finding
  - Evidence: Complaints and concerns were handled openly and honestly; minor issues resolved informally and quickly.
  - Published: 2023-08-10
- Finding
  - Evidence: Strong partnership working with local authority, healthcare professionals, and local care providers association.
  - Published: 2023-08-10
- Finding
  - Evidence: Effective quality assurance systems including an online platform with real-time alerts for missed visits, medicine errors, and care plan updates.
  - Published: 2023-08-10
- Finding
  - Evidence: People and relatives were consistently positive about staff kindness, punctuality, and personalised care aligned with care plans.
  - Published: 2023-08-10
- Finding
  - Evidence: Staff completed induction, Care Certificate, and ongoing training including end-of-life care; formal supervisions and competency checks were conducted.
  - Published: 2023-08-10
- Finding
  - Evidence: Staff recruitment was thorough, including full employment histories, references, right-to-work checks, and support for overseas recruits.
  - Published: 2023-08-10
- Finding
  - Evidence: Medicines were managed safely with staff competency formally assessed before administration and records audited for accuracy.
  - Published: 2023-08-10
- Finding
  - Evidence: People felt safe and protected from harm; staff demonstrated clear knowledge of safeguarding procedures and reporting pathways.
  - Published: 2023-08-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10906112251

HomeCare Compass is an independent guide and is not affiliated with the CQC.