# Helping Hands Rainham

*Operated by Midshires Care Limited.*

Helping Hands Rainham is a CQC-regulated home-care agency in Rainham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/11/2022

## Practical info

- Postcode: RM13 8EU
- Registered manager: King, Nicola
- Local authority: Havering
- Region: London
- City: Rainham
- Last CQC check: 04/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-22
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2023-03-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-22
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-03-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-22

### Other

- Finding
  - Evidence: People's equality characteristics, religion and diversity needs recorded and respected; staff understood discrimination as a form of abuse.
  - Published: 2023-03-22
- Finding
  - Evidence: Service worked in partnership with health professionals and local authorities to support people's health needs.
  - Published: 2023-03-22
- Finding
  - Evidence: Quality assurance audits conducted on medicines, call logs and care plans, supplemented by spot checks.
  - Published: 2023-03-22
- Finding
  - Evidence: Complaints procedure in place and investigated in line with policy.
  - Published: 2023-03-22
- Finding
  - Evidence: Person-centred care plans signed by people or relatives, including background history, communication needs and independence goals.
  - Published: 2023-03-22
- Finding
  - Evidence: Regular supervisions held and staff reported feeling well supported by management.
  - Published: 2023-03-22
- Finding
  - Evidence: Staff completed induction, Care Certificate and specialist training with competency checks on medicines, PPE and moving and handling.
  - Published: 2023-03-22
- Finding
  - Evidence: Pre-employment checks completed including DBS, references, health declarations and right-to-work verification.
  - Published: 2023-03-22

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-22
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-22
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-22
- Finding
  - Staffing and recruitment
  - Published: 2023-03-22
- Finding
  - Using medicines safely
  - Published: 2023-03-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-22
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics; Continuous learning and improving care
  - Published: 2023-03-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10901600451

HomeCare Compass is an independent guide and is not affiliated with the CQC.