# Bonney Care Agency

*Operated by Bonney Care Agency Ltd.*

Bonney Care Agency is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/07/2022

## Practical info

- Postcode: LE1 5SN
- Registered manager: Tafi, Shingirayi
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 14/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions; respecting privacy, dignity and independence
  - Published: 2022-07-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-14
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-07-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-14
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance and the law
  - Published: 2022-07-14

### Other

- Finding
  - Evidence: Person-centred support plans reflecting cultural, religious and dietary needs
  - Published: 2022-07-14
- Finding
  - Evidence: Positive feedback from people, relatives and external healthcare professionals
  - Published: 2022-07-14
- Finding
  - Evidence: Information made available in alternative formats such as easy read
  - Published: 2022-07-14
- Finding
  - Evidence: Robust audits and electronic system monitoring care call times alerting management if calls were 15 minutes late
  - Published: 2022-07-14
- Finding
  - Evidence: Staff received structured induction, annual training, three-monthly supervision and annual appraisal
  - Published: 2022-07-14
- Finding
  - Evidence: Safe recruitment procedures including DBS, references and work history checks
  - Published: 2022-07-14
- Finding
  - Evidence: Continuity of care provided by small core group of regular staff
  - Published: 2022-07-14
- Finding
  - Evidence: No missed calls reported and people notified when staff running late
  - Published: 2022-07-14

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-14
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-07-14
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-14
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-14
- Finding
  - Using medicines safely
  - Published: 2022-07-14
- Finding
  - Staffing and recruitment
  - Published: 2022-07-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-14

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-14
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-07-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; working in partnership with others
  - Published: 2022-07-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10896851090

HomeCare Compass is an independent guide and is not affiliated with the CQC.