# Smart Choice Healthcare Ltd

Smart Choice Healthcare Ltd is a CQC-regulated home-care agency in Leighton Buzzard.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/11/2022

## Practical info

- Postcode: LU7 9GU
- Registered manager: Currant, Hester
- Local authority: Buckinghamshire
- Region: South East
- City: Leighton Buzzard
- Last CQC check: 17/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2023-04-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-20

### Other

- Finding
  - Evidence: Good partnership working with health and social care professionals to achieve positive outcomes.
  - Published: 2023-04-20
- Finding
  - Evidence: Quality assurance system in place to monitor, review and drive improvement in the service.
  - Published: 2023-04-20
- Finding
  - Evidence: Proactive registered manager who regularly contacted people and relatives and was approachable and accessible.
  - Published: 2023-04-20
- Finding
  - Evidence: Caring, dignified staff who did not rush people and encouraged independence.
  - Published: 2023-04-20
- Finding
  - Evidence: Person-centred care planning involving people and relatives, with records reflecting individual preferences and routines.
  - Published: 2023-04-20
- Finding
  - Evidence: Strong infection prevention and control practices with up-to-date policy and trained staff.
  - Published: 2023-04-20
- Finding
  - Evidence: Effective medicines management with staff training and competency checks; no medication problems reported.
  - Published: 2023-04-20
- Finding
  - Evidence: Comprehensive induction including face-to-face training, e-learning, and shadowing of experienced staff.
  - Published: 2023-04-20
- Finding
  - Evidence: Robust recruitment process including references, pre-employment checks, and competency assessments by the registered manager.
  - Published: 2023-04-20

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-20
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-20
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-20
- Finding
  - Using medicines safely
  - Published: 2023-04-20
- Finding
  - Staffing and recruitment
  - Published: 2023-04-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-20
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2023-04-20
- Finding
  - How the provider understands and acts on the duty of candour; managers and staff being clear about their roles
  - Published: 2023-04-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10894414510

HomeCare Compass is an independent guide and is not affiliated with the CQC.