# RedPanda Care Main Office

*Operated by Redpanda Care Limited.*

RedPanda Care Main Office is a CQC-regulated home-care agency in Bromley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/09/2022

## Practical info

- Postcode: BR1 1LU
- Registered manager: Mohamed, Ilhan
- Local authority: Bromley
- Region: London
- City: Bromley
- Last CQC check: 27/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-27
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-27
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-09-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-27

### Other

- Finding
  - Evidence: Communication needs assessed and information provided in accessible formats (e.g. Makaton, large print)
  - Published: 2022-09-27
- Finding
  - Evidence: Registered manager actively involved in daily running and aware of Duty of Candour
  - Published: 2022-09-27
- Finding
  - Evidence: Good governance with regular audits of care plans, medicines, staffing, ECM and safeguarding
  - Published: 2022-09-27
- Finding
  - Evidence: Effective complaints procedure shared with people at start of service
  - Published: 2022-09-27
- Finding
  - Evidence: Strong partnership working with GPs, community nurses and social care professionals
  - Published: 2022-09-27
- Finding
  - Evidence: Person-centred care plans reflecting diverse needs, cultural preferences and Equality Act protected characteristics
  - Published: 2022-09-27
- Finding
  - Evidence: Care delivered in line with the Mental Capacity Act 2005 principles
  - Published: 2022-09-27
- Finding
  - Evidence: Staff completed Care Certificate induction and ongoing training including dementia, palliative care, MCA and infection control
  - Published: 2022-09-27

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-27
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-09-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-27
- Finding
  - Planning personalised care to ensure people have choice and control; end of life care and support
  - Published: 2022-09-27

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-09-27
- Finding
  - Staffing and recruitment
  - Published: 2022-09-27
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-27
- Finding
  - Using medicines safely
  - Published: 2022-09-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-27
- Finding
  - Continuous learning and improving care; understanding quality, risks and regulatory requirements
  - Published: 2022-09-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of Candour
  - Published: 2022-09-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10887924151

HomeCare Compass is an independent guide and is not affiliated with the CQC.