# DCC South Derbyshire Home Care

*Operated by Derbyshire County Council.*

DCC South Derbyshire Home Care is a CQC-regulated home-care agency in Swadlincote.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/05/2023

## Practical info

- Postcode: DE11 0AH
- Registered manager: Baxter, Kirsty
- Local authority: Derbyshire
- Region: East Midlands
- City: Swadlincote
- Last CQC check: 18/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-18

### Other

- Finding
  - Evidence: Accessible information standard met with information available in alternate formats
  - Published: 2023-05-18
- Finding
  - Evidence: Robust governance with bi-monthly audits, dashboards, and quality compliance team oversight
  - Published: 2023-05-18
- Finding
  - Evidence: Technology (handheld devices) used effectively to share real-time care information
  - Published: 2023-05-18
- Finding
  - Evidence: Positive, person-centred culture with staff expressing pride and dedication
  - Published: 2023-05-18
- Finding
  - Evidence: Strong reablement focus helping people regain independence after illness or injury
  - Published: 2023-05-18
- Finding
  - Evidence: Weekly MDT meetings enabling effective collaboration with healthcare professionals
  - Published: 2023-05-18
- Finding
  - Evidence: Medicines managed safely with regular competency checks for staff
  - Published: 2023-05-18
- Finding
  - Evidence: Sufficient staffing levels with effective scheduling and monitoring of care calls
  - Published: 2023-05-18
- Finding
  - Evidence: People felt safe and staff understood how to recognise and report safeguarding concerns
  - Published: 2023-05-18
- **record_keeping** _(minor)_
  - Evidence: the registered manager had identified some improvements were needed to ensure medicine administration records (MAR) were completed appropriately.
  - Published: 2023-05-18

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-18
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-18

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-18
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2023-05-18
- Finding
  - Staffing and recruitment
  - Published: 2023-05-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-18

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-18
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10883592224

HomeCare Compass is an independent guide and is not affiliated with the CQC.