# St Anne's Bradford Supported Living Services

*Operated by St Anne's Community Services.*

St Anne's Bradford Supported Living Services is a CQC-regulated home-care agency in Bradford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/12/2023

## Practical info

- Postcode: BD8 8JY
- Registered manager: Wright, Philippa
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Bradford
- Last CQC check: 06/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: IPC policies updated and PPE practices observed and followed by staff.
  - Published: 2023-12-06
- Finding
  - Evidence: Regular communication between management, staff, relatives, and people using the service.
  - Published: 2023-12-06
- Finding
  - Evidence: Robust governance including audits, duty of candour policy, and quality assurance systems.
  - Published: 2023-12-06
- Finding
  - Evidence: Effective partnership working with relatives, other healthcare professionals, and agencies.
  - Published: 2023-12-06
- Finding
  - Evidence: Strong person-centred culture with staff taking pride in achieving good outcomes for people.
  - Published: 2023-12-06
- Finding
  - Evidence: Staffing levels were regularly reviewed and mostly sufficient to meet people's needs.
  - Published: 2023-12-06
- Finding
  - Evidence: Risk assessments were thorough and person-centred, including positive behaviour support plans.
  - Published: 2023-12-06
- Finding
  - Evidence: Medicines were managed safely with regular checks and competency assessments for staff.
  - Published: 2023-12-06
- Finding
  - Evidence: People felt safe and were protected from abuse; staff knew how to identify and report concerns.
  - Published: 2023-12-06
- **record_keeping** _(moderate)_
  - Evidence: Staff were not always recruited safely; it was identified on inspection there were some gaps in relation to staff references.
  - Published: 2023-12-06
- **staffing_levels** _(minor)_
  - Evidence: A third member of staff said, 'We don't have enough staff, we are recruiting at the moment, but everyone does what they want, and we use agency staff when needed.'
  - Published: 2023-12-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-06
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-06
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-06
- Finding
  - Using medicines safely
  - Published: 2023-12-06
- Finding
  - Staffing and recruitment
  - Published: 2023-12-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-06

### well_led

- Finding
  - Working in partnership with others and continuous learning and improving care
  - Published: 2023-12-06
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-06
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks, and regulatory requirements
  - Published: 2023-12-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-12-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1088250864

HomeCare Compass is an independent guide and is not affiliated with the CQC.