# Helping Hands Rothwell

*Operated by Midshires Care Limited.*

Helping Hands Rothwell is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/01/2023

## Practical info

- Postcode: LS26 0AW
- Registered manager: Ingham, Elizabeth
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 17/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions; Respecting and promoting privacy, dignity and independence
  - Published: 2023-01-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-17
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives and access healthcare services
  - Published: 2023-01-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough
  - Published: 2023-01-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-17

### Other

- Finding
  - Evidence: Electronic call monitoring confirmed reliable, punctual visits with staff staying the agreed duration.
  - Published: 2023-01-17
- Finding
  - Evidence: Service worked in partnership with other professionals and made appropriate referrals.
  - Published: 2023-01-17
- Finding
  - Evidence: No formal complaints received in 2022; service received numerous compliments about person-centred care.
  - Published: 2023-01-17
- Finding
  - Evidence: Strong communication systems kept staff, people and relatives informed and engaged.
  - Published: 2023-01-17
- Finding
  - Evidence: Effective quality assurance systems including medication, support plan and IPC audits.
  - Published: 2023-01-17
- Finding
  - Evidence: Care was personalised and regularly reviewed; people and relatives were involved in care planning.
  - Published: 2023-01-17
- Finding
  - Evidence: Staff received comprehensive induction and ongoing training including the Care Certificate.
  - Published: 2023-01-17
- Finding
  - Evidence: Medicines were managed safely with clear MAR records and competency-checked staff.
  - Published: 2023-01-17
- Finding
  - Evidence: People felt safe and staff understood safeguarding responsibilities; one person said 'I feel safe in their hands.'
  - Published: 2023-01-17
- **record_keeping** _(minor)_
  - Evidence: the provider did not always make sure candidates had provided all the required information such as a full employment history.
  - Published: 2023-01-17

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-17
- Finding
  - Planning personalised care to ensure people have choice and control; End of life care and support
  - Published: 2023-01-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-17
- Finding
  - Using medicines safely
  - Published: 2023-01-17
- Finding
  - Staffing and recruitment
  - Published: 2023-01-17
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2023-01-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-17

### well_led

- Finding
  - Working in partnership with others; duty of candour
  - Published: 2023-01-17
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; Continuous learning
  - Published: 2023-01-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people and staff
  - Published: 2023-01-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10882070403

HomeCare Compass is an independent guide and is not affiliated with the CQC.