# K2 Care Limited

K2 Care Limited is a CQC-regulated home-care agency in Peterborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 27/07/2019

## Practical info

- Postcode: PE1 3HG
- Registered manager: Rehman, Saqib
- Local authority: Peterborough
- Region: East
- City: Peterborough
- Last CQC check: 27/Jul/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2021-10-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30
- Finding
  - Staff work with other agencies to provide consistent, effective care
  - Published: 2021-10-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: The service supported people's autonomy, including facilitating direct employment of carers where people wanted greater control.
  - Published: 2021-10-30
- Finding
  - Evidence: People's diverse needs including culture, religion, diet and communication preferences were recorded and met.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff induction reflected the Care Certificate and shadowing was used to build competence before solo working.
  - Published: 2021-10-30
- Finding
  - Evidence: The registered manager was receptive to inspection feedback and responded quickly to address shortfalls found.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff worked effectively in partnership with external health and social care professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels were maintained with travel time built into rotas; people reported staff arrived on time.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were detailed and personalised, with external professionals praising the clarity of guidance provided to care workers.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were compassionate, went 'the extra mile', and were described by people and relatives as patient, caring and respectful.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-10-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-10-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-10-30
- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-30
- Finding
  - Using medicines safely
  - Published: 2021-10-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-10-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-10-30
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-108764336

HomeCare Compass is an independent guide and is not affiliated with the CQC.