# AFG Community West Lancashire

*Operated by Alternative Futures Group Limited.*

AFG Community West Lancashire is a CQC-regulated home-care agency in Nelson.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/02/2023

## Practical info

- Postcode: BB9 5EG
- Registered manager: Mcgivern, Michelle
- Local authority: Lancashire
- Region: North West
- City: Nelson
- Last CQC check: 11/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-11

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-11
- Finding
  - Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
  - Published: 2023-02-11
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-11

### Other

- Finding
  - Evidence: End of life care planning offered, including opportunity to develop funeral plans.
  - Published: 2023-02-11
- Finding
  - Evidence: People's communication needs were identified and information provided in accessible formats.
  - Published: 2023-02-11
- Finding
  - Evidence: Person-centred culture promoted by the registered manager with positive feedback from people and relatives.
  - Published: 2023-02-11
- Finding
  - Evidence: Effective quality monitoring systems including audits, improvement plans, and a 3-monthly review of safeguarding data.
  - Published: 2023-02-11
- Finding
  - Evidence: Strong multi-agency working praised by professionals: 'a great example of different agencies working in a collaborative manner'.
  - Published: 2023-02-11
- Finding
  - Evidence: Staff received training in safeguarding, infection control, equality and diversity, and specialist areas relevant to people's needs.
  - Published: 2023-02-11
- Finding
  - Evidence: Sufficient numbers of staff were deployed with good consistency; people usually received care from the same team.
  - Published: 2023-02-11
- Finding
  - Evidence: People were supported in a kind, sensitive and respectful way and involved in discussions about their support.
  - Published: 2023-02-11

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-11
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2023-02-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-11
- Finding
  - Staffing and recruitment
  - Published: 2023-02-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-02-11
- Finding
  - Using medicines safely
  - Published: 2023-02-11

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-02-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-11
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care
  - Published: 2023-02-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10876348389

HomeCare Compass is an independent guide and is not affiliated with the CQC.