# Homesaints Limited

Homesaints Limited is a CQC-regulated home-care agency in Bedford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 15/09/2022

## Practical info

- Postcode: MK40 2PR
- Registered manager: Soho, Issac
- Local authority: Bedford
- Region: East
- City: Bedford
- Last CQC check: 15/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-09-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-30

### Other

- Finding
  - Evidence: Staff promoted people's independence and respected choices
  - Published: 2022-09-30
- Finding
  - Evidence: People and relatives felt able to raise concerns with the registered manager
  - Published: 2022-09-30
- Finding
  - Evidence: Registered manager worked in partnership with health and social care professionals
  - Published: 2022-09-30
- Finding
  - Evidence: Staff completed Care Certificate and received induction, supervision and appraisals
  - Published: 2022-09-30
- Finding
  - Evidence: Good infection prevention and control practices including PPE use
  - Published: 2022-09-30
- Finding
  - Evidence: Staff received safeguarding training and understood how to recognise and report abuse
  - Published: 2022-09-30
- Finding
  - Evidence: Staff were kind, caring and treated people with dignity and respect
  - Published: 2022-09-30
- **leadership** _(moderate)_
  - Evidence: there were gaps in the registered managers knowledge in relation to current best practice and statutory guidance
  - Published: 2022-09-30
- **medication_management** _(minor)_
  - Evidence: care plans were not always clear as to who was responsible for the management and ordering of people's medicines.
  - Published: 2022-09-30

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2022-09-30
- Finding
  - End of life care and support
  - Published: 2022-09-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-09-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-30
- Finding
  - Using medicines safely
  - Published: 2022-09-30
- Finding
  - Assessing risk, safety monitoring and management; Staffing and recruitment
  - Published: 2022-09-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-30
- Finding
  - Continuous learning and improving care
  - Published: 2022-09-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-30
- Finding
  - Duty of candour
  - Published: 2022-09-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10876245685

HomeCare Compass is an independent guide and is not affiliated with the CQC.