# The Durnford Society Ltd Head Office

*Operated by Durnford Society Limited (The).*

The Durnford Society Ltd Head Office is a CQC-regulated home-care agency in Plymouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/10/2022

## Practical info

- Postcode: PL7 4DX
- Registered manager: McCoy, Shaun
- Local authority: Plymouth
- Region: South West
- City: Plymouth
- Last CQC check: 19/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-19
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2022-10-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-19
- Finding
  - Staff support, training, skills and experience
  - Published: 2022-10-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-10-19

### Other

- Finding
  - Evidence: Strong partnership working with healthcare professionals and commissioners
  - Published: 2022-10-19
- Finding
  - Evidence: Effective quality assurance, auditing and learning from incidents
  - Published: 2022-10-19
- Finding
  - Evidence: Approachable, visible registered manager and senior management with open, transparent culture
  - Published: 2022-10-19
- Finding
  - Evidence: Good infection prevention and control aligned with COVID-19 guidance, ample PPE
  - Published: 2022-10-19
- Finding
  - Evidence: Working within MCA principles with appropriate capacity assessments and least-restrictive practice
  - Published: 2022-10-19
- Finding
  - Evidence: Comprehensive induction and ongoing training; staff feel well supported through supervisions and meetings
  - Published: 2022-10-19

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-19
- Finding
  - Supporting people to develop and maintain relationships and avoid social isolation
  - Published: 2022-10-19
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-19
- Finding
  - Planning personalised care
  - Published: 2022-10-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-19
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-19
- Finding
  - Using medicines safely
  - Published: 2022-10-19
- Finding
  - Staffing and recruitment
  - Published: 2022-10-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-19
- Finding
  - Continuous learning and improving care
  - Published: 2022-10-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-19
- Finding
  - Understanding and acting on the duty of candour
  - Published: 2022-10-19
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-10-19
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10875738541

HomeCare Compass is an independent guide and is not affiliated with the CQC.