# Cerene Care LTD

Cerene Care LTD is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/06/2023

## Practical info

- Postcode: SE12 0QA
- Registered manager: Oni, Henrietta
- Local authority: Lewisham
- Region: London
- City: London
- Last CQC check: 08/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated; respecting equality and diversity; supporting involvement in decisions; promoting privacy, dignity and independence
  - Published: 2023-06-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-08
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-06-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-08

### Other

- Finding
  - Evidence: Communication needs were assessed and met, including use of native language
  - Published: 2023-06-08
- Finding
  - Evidence: Staff worked effectively alongside healthcare professionals such as district nurses and GPs
  - Published: 2023-06-08
- Finding
  - Evidence: Governance systems including audits of care notes and medicines records were in place
  - Published: 2023-06-08
- Finding
  - Evidence: Registered manager was described as approachable, supportive and knowledgeable
  - Published: 2023-06-08
- Finding
  - Evidence: Care plans were person-centred and reflected individual needs, preferences and cultural choices
  - Published: 2023-06-08
- Finding
  - Evidence: Regular supervision, appraisals and direct observations were carried out for all staff
  - Published: 2023-06-08
- Finding
  - Evidence: Staff completed induction including the Care Certificate before working alone
  - Published: 2023-06-08
- Finding
  - Evidence: Staff had relevant training including dementia care, MCA, safeguarding, food hygiene and medicines administration
  - Published: 2023-06-08
- Finding
  - Evidence: Robust recruitment checks including DBS checks and employer references were in place
  - Published: 2023-06-08
- Finding
  - Evidence: Relatives confirmed people were safe and looked forward to visits from care workers
  - Published: 2023-06-08

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-08
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-08
- Finding
  - Planning personalised care; supporting relationships, activities and social participation
  - Published: 2023-06-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-08
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-08
- Finding
  - Staffing and recruitment
  - Published: 2023-06-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-08
- Finding
  - Using medicines safely
  - Published: 2023-06-08

### well_led

- Finding
  - Engaging people, staff and public; continuous learning; working in partnership
  - Published: 2023-06-08
- Finding
  - Duty of candour
  - Published: 2023-06-08
- Finding
  - Managers and staff clear about roles; understanding quality, performance, risks and regulatory requirements
  - Published: 2023-06-08
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2023-06-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10875534326

HomeCare Compass is an independent guide and is not affiliated with the CQC.