# Trustful Hands

*Operated by Dama Tech Ltd.*

Trustful Hands is a CQC-regulated home-care agency in Kingston Upon Thames.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/07/2024

## Practical info

- Postcode: KT1 2JW
- Registered manager: Hajimirzaei, Ebrahim
- Local authority: Kingston upon Thames
- Region: London
- City: Kingston Upon Thames
- Last CQC check: 10/Jul/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-05
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-05
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-11-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-05

### Other

- Finding
  - Evidence: Infection control arrangements were in place with staff having access to appropriate PPE.
  - Published: 2022-11-05
- Finding
  - Evidence: People benefitted from partnership working with other health and social care agencies.
  - Published: 2022-11-05
- Finding
  - Evidence: Complaints received were investigated and action taken to minimise repeat incidents.
  - Published: 2022-11-05
- Finding
  - Evidence: Recruitment records were satisfactory, including DBS checks, references and photographic identification.
  - Published: 2022-11-05
- Finding
  - Evidence: The manager was described as responsive, caring and accessible, including at weekends.
  - Published: 2022-11-05
- Finding
  - Evidence: Staff received regular one-to-one supervisions and spot checks, which they found beneficial.
  - Published: 2022-11-05
- Finding
  - Evidence: Staff received training across all relevant areas including safeguarding, manual handling, food safety, and medicines management.
  - Published: 2022-11-05
- Finding
  - Evidence: People's needs were regularly assessed via pre-admission assessments and care plans were reviewed to reflect changing needs.
  - Published: 2022-11-05
- Finding
  - Evidence: Staff had a clear understanding of safeguarding responsibilities and how to identify and escalate suspected abuse.
  - Published: 2022-11-05

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-05
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-05
- Finding
  - End of life care and support
  - Published: 2022-11-05

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-05
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-05
- Finding
  - Staffing and recruitment
  - Published: 2022-11-05
- Finding
  - Using medicines safely
  - Published: 2022-11-05

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-05
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10864558185

HomeCare Compass is an independent guide and is not affiliated with the CQC.