# CEL Homecare Cumbria

*Operated by CEL Homecare Limited.*

CEL Homecare Cumbria is a CQC-regulated home-care agency in Carlisle.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/07/2022

## Practical info

- Postcode: CA4 8RE
- Registered manager: Armstrong, Elaine
- Local authority: Cumberland
- Region: North West
- City: Carlisle
- Last CQC check: 23/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-23
- Finding
  - Staff working with other agencies; Supporting people to access healthcare
  - Published: 2022-07-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-23

### Other

- Finding
  - Evidence: Management team understood duty of candour
  - Published: 2022-07-23
- Finding
  - Evidence: Governance and quality assurance systems in place including spot and competency checks
  - Published: 2022-07-23
- Finding
  - Evidence: Good partnership working with district nurses, social workers and GPs
  - Published: 2022-07-23
- Finding
  - Evidence: Effective complaints handling with full investigations
  - Published: 2022-07-23
- Finding
  - Evidence: Kind and caring staff who built strong relationships with people and families
  - Published: 2022-07-23
- Finding
  - Evidence: Person-centred care delivered with respect for choice, dignity and independence
  - Published: 2022-07-23
- Finding
  - Evidence: Medicines managed safely with competency checks and electronic monitoring
  - Published: 2022-07-23
- Finding
  - Evidence: People felt safe and were protected from abuse; staff understood safeguarding responsibilities
  - Published: 2022-07-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-23
- Finding
  - Planning personalised care to ensure choice and control and to meet needs and preferences
  - Published: 2022-07-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-23
- Finding
  - Using medicines safely
  - Published: 2022-07-23
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-23
- Finding
  - Staffing and recruitment
  - Published: 2022-07-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-23
- Finding
  - Engaging and involving people, the public and staff; Continuous learning and improving care
  - Published: 2022-07-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10854502182

HomeCare Compass is an independent guide and is not affiliated with the CQC.