# Isaac Newton House

*Operated by Eden Supported Living Limited.*

Isaac Newton House is a CQC-regulated home-care agency in Hull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/08/2022

## Practical info

- Postcode: HU9 5BS
- Registered manager: Holroyd, Leah
- Local authority: Kingston upon Hull, City of
- Region: Yorkshire & Humberside
- City: Hull
- Last CQC check: 03/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-03
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-08-03
- Finding
  - Supporting people to eat and drink enough; working with other agencies; accessing healthcare
  - Published: 2022-08-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-03

### Other

- Finding
  - Evidence: Person-centred culture promoting choice, control and independence in line with Right Support, Right Care, Right Culture
  - Published: 2022-08-03
- Finding
  - Evidence: Good partnership working with healthcare professionals and local authority
  - Published: 2022-08-03
- Finding
  - Evidence: Care delivered in line with MCA principles with appropriate DoLS applications
  - Published: 2022-08-03
- Finding
  - Evidence: Strong staff support and supervision; staff feel valued by the registered manager
  - Published: 2022-08-03
- Finding
  - Evidence: Medicines managed safely with PRN protocols in place
  - Published: 2022-08-03
- Finding
  - Evidence: Safe recruitment processes and competency-checked, well-trained staff
  - Published: 2022-08-03
- Finding
  - Evidence: Effective quality monitoring system with regular audits of accidents, incidents, medicines and training
  - Published: 2022-08-03
- Finding
  - Evidence: Detailed, person-centred care plans regularly reviewed and updated
  - Published: 2022-08-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-03
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-08-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-03
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-08-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-03
- Finding
  - Using medicines safely
  - Published: 2022-08-03
- Finding
  - Staffing and recruitment
  - Published: 2022-08-03
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-03

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-03
- Finding
  - Understanding and acting on the duty of candour
  - Published: 2022-08-03
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture; working in partnership
  - Published: 2022-08-03
- Finding
  - Managers and staff clear about roles; understanding quality, risks and regulatory requirements; continuous learning
  - Published: 2022-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10853885138

HomeCare Compass is an independent guide and is not affiliated with the CQC.