# Independent People Homecare

*Operated by Independent People Homecare Limited.*

Independent People Homecare is a CQC-regulated home-care agency in Chelmsford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/12/2024

## Practical info

- Postcode: CM2 0LR
- Registered manager: Bradley, Kerry
- Local authority: Essex
- Region: East
- City: Chelmsford
- Last CQC check: 16/Dec/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-16
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-03-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-16

### Other

- Finding
  - Evidence: Meal planners and recipes developed by registered manager to support staff
  - Published: 2022-03-16
- Finding
  - Evidence: People supported to access healthcare services such as GPs, district nurses and occupational therapists
  - Published: 2022-03-16
- Finding
  - Evidence: Positive feedback about regular live-in care workers from people and relatives
  - Published: 2022-03-16
- Finding
  - Evidence: Strong infection prevention and control with PPE, PCR testing and COVID-19 training
  - Published: 2022-03-16
- Finding
  - Evidence: Appropriate recruitment checks completed including DBS, references and work history
  - Published: 2022-03-16
- Finding
  - Evidence: Competency assessments in place for medication and moving and handling
  - Published: 2022-03-16
- Finding
  - Evidence: Staff received training in person and online, with two training managers and 'train the trainer' upskilling
  - Published: 2022-03-16
- Finding
  - Evidence: Effective key question improved from Inadequate to Good
  - Published: 2022-03-16
- Finding
  - Evidence: Service no longer in Special Measures following improvements since previous Inadequate rating
  - Published: 2022-03-16
- **communication_with_families** _(moderate)_
  - Evidence: We get the obligatory monthly phone call but it's so generic and nothing happens even when issues are raised.
  - Published: 2022-03-16
- **consent_capacity** _(minor)_
  - Evidence: where best interest decisions were in place these needed to be less generic.
  - Published: 2022-03-16

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-16
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-03-16
- Finding
  - Staffing and recruitment
  - Published: 2022-03-16
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-16
- Finding
  - Using medicines safely
  - Published: 2022-03-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-16

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people using the service, the public and staff
  - Published: 2022-03-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour; Continuous learning and improving care; Working in partnership with others
  - Published: 2022-03-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10852858707

HomeCare Compass is an independent guide and is not affiliated with the CQC.