# HH Care Services Ltd

HH Care Services Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/10/2022

## Practical info

- Postcode: SW18 5EB
- Registered manager: Ahmed, Warda
- Local authority: Wandsworth
- Region: London
- City: London
- Last CQC check: 15/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-15

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-10-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-15

### Other

- Finding
  - Evidence: Registered manager aware of duty of candour and CQC notification requirements
  - Published: 2022-10-15
- Finding
  - Evidence: Quality assurance systems including audits, spot checks, surveys and team meetings
  - Published: 2022-10-15
- Finding
  - Evidence: End of life care plans in place with positive professional endorsement
  - Published: 2022-10-15
- Finding
  - Evidence: Positive feedback from relatives and healthcare professionals
  - Published: 2022-10-15
- Finding
  - Evidence: Continuity of care from a regular team of care workers
  - Published: 2022-10-15
- Finding
  - Evidence: Good infection prevention and control practice including PPE use
  - Published: 2022-10-15
- Finding
  - Evidence: Specialist training such as PEG feeding for staff supporting complex needs
  - Published: 2022-10-15
- Finding
  - Evidence: Person-centred care plans reflecting religious, cultural and dietary needs
  - Published: 2022-10-15
- Finding
  - Evidence: Regular supervision and competency assessments for staff
  - Published: 2022-10-15

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-15
- Finding
  - End of Life Care
  - Published: 2022-10-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; Meeting people's communication needs
  - Published: 2022-10-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-15
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-15
- Finding
  - Using medicines safely
  - Published: 2022-10-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-15
- Finding
  - Staffing and recruitment
  - Published: 2022-10-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-10-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10847725095

HomeCare Compass is an independent guide and is not affiliated with the CQC.