# Rayman Healthcare

*Operated by Rayman Group Limited.*

Rayman Healthcare is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/06/2022

## Practical info

- Postcode: M27 6AY
- Registered manager: Agoro, Folasayo
- Local authority: Salford
- Region: North West
- City: Manchester
- Last CQC check: 18/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-23
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-23

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-06-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-23
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-23

### Other

- Finding
  - Evidence: Positive culture; supportive registered manager and partnership working with professionals
  - Published: 2022-06-23
- Finding
  - Evidence: Strong governance with audits, continuous improvement plan and statutory notifications submitted
  - Published: 2022-06-23
- Finding
  - Evidence: Compliance with Accessible Information Standard (large font, braille, audio, alternate languages)
  - Published: 2022-06-23
- Finding
  - Evidence: Person-centred care plans with people and relatives involved in planning and reviews
  - Published: 2022-06-23
- Finding
  - Evidence: Care provided with kindness, dignity and respect; independence promoted
  - Published: 2022-06-23
- Finding
  - Evidence: Staff completed Care Certificate and received regular supervision/appraisal
  - Published: 2022-06-23
- Finding
  - Evidence: Robust infection control and adherence to COVID-19 guidance with PPE spot checks
  - Published: 2022-06-23
- Finding
  - Evidence: Medicines administered by trained, competency-assessed staff with monthly MAR audits
  - Published: 2022-06-23
- Finding
  - Evidence: Safe recruitment with DBS and reference checks
  - Published: 2022-06-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-23
- Finding
  - Using medicines safely
  - Published: 2022-06-23
- Finding
  - Staffing and recruitment
  - Published: 2022-06-23
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-06-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-06-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-06-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10846818288

HomeCare Compass is an independent guide and is not affiliated with the CQC.