# Multicare Services - Maylands Building

*Operated by Multicare Services (UK) Limited.*

Multicare Services - Maylands Building is a CQC-regulated home-care agency in Hemel Hempstead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/06/2023

## Practical info

- Postcode: HP2 7TG
- Registered manager: Yemi-Lawal, Omobolanle
- Local authority: Hertfordshire
- Region: East
- City: Hemel Hempstead
- Last CQC check: 22/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-27
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-27
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-27

### Other

- Finding
  - Evidence: Provider was responsive to inspection feedback and took prompt remedial action.
  - Published: 2023-07-27
- Finding
  - Evidence: Feedback sought regularly from people and families via telephone surveys.
  - Published: 2023-07-27
- Finding
  - Evidence: Staff spot checks and competency assessments were completed with system-generated reminders.
  - Published: 2023-07-27
- Finding
  - Evidence: Service worked with other agencies such as district nurses to support people's health needs.
  - Published: 2023-07-27
- Finding
  - Evidence: Positive feedback from the majority of people and relatives about the quality and kindness of care staff.
  - Published: 2023-07-27
- Finding
  - Evidence: Electronic monitoring system generated alerts for late and missed visits, reducing risk of missed care.
  - Published: 2023-07-27
- Finding
  - Evidence: Staff completed induction including mandatory training and shadowing before starting work.
  - Published: 2023-07-27

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-27
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-27

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-27
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-27
- Finding
  - Staffing and recruitment
  - Published: 2023-07-27
- Finding
  - Using medicines safely
  - Published: 2023-07-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-27
- Finding
  - Continuous learning and improving care
  - Published: 2023-07-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10845403314

HomeCare Compass is an independent guide and is not affiliated with the CQC.