# LJ Sure Mercies

*Operated by LJ Sure Mercies Care Ltd.*

LJ Sure Mercies is a CQC-regulated home-care agency in Hemel Hempstead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/11/2024

## Practical info

- Postcode: HP2 6EJ
- Registered manager: Moffatt, Linda
- Local authority: Hertfordshire
- Region: East
- City: Hemel Hempstead
- Last CQC check: 19/Nov/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views
  - Published: 2023-07-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-20
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-07-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-20

### Other

- Finding
  - Evidence: People's nutritional needs were assessed and recorded with clear guidance for staff.
  - Published: 2023-07-20
- Finding
  - Evidence: Complaints procedure in place and people knew how to raise concerns.
  - Published: 2023-07-20
- Finding
  - Evidence: Registered manager was accessible and approachable, answering calls even late at night.
  - Published: 2023-07-20
- Finding
  - Evidence: People were supported to have maximum choice and control in the least restrictive way.
  - Published: 2023-07-20
- Finding
  - Evidence: People felt staff were kind, compassionate and treated them with dignity and respect.
  - Published: 2023-07-20
- Finding
  - Evidence: People's care was personalised and staff knew people well; care plans included background, likes, dislikes and hobbies.
  - Published: 2023-07-20
- Finding
  - Evidence: Accidents and incidents were recorded and discussed in team meetings to improve practice.
  - Published: 2023-07-20
- Finding
  - Evidence: Infection prevention and control measures were effective with adequate PPE supply.
  - Published: 2023-07-20
- Finding
  - Evidence: Effective safeguarding systems in place; safeguarding discussed in staff meetings and staff understood how to report concerns.
  - Published: 2023-07-20

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-20
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-20
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-20
- Finding
  - Staffing and recruitment
  - Published: 2023-07-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-20
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2023-07-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-20
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-07-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10843122149

HomeCare Compass is an independent guide and is not affiliated with the CQC.