# Dependable Care Services Limited

*Operated by Dependable Care Services Ltd.*

Dependable Care Services Limited is a CQC-regulated home-care agency in Cullompton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 27/07/2022

## Practical info

- Postcode: EX15 1BS
- Local authority: Devon
- Region: South West
- City: Cullompton
- Last CQC check: 27/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-27
- Finding
  - Supporting people to express their views and be involved in making decisions
  - Published: 2022-07-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-27
- Finding
  - Staff working with other agencies; supporting access to healthcare
  - Published: 2022-07-27
- Finding
  - Supporting people to eat and drink enough
  - Published: 2022-07-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-27
- Finding
  - Assessing people's needs and choices
  - Published: 2022-07-27

### Other

- Finding
  - Evidence: Provider and manager open, approachable and demonstrated duty of candour
  - Published: 2022-07-27
- Finding
  - Evidence: Five staff enrolled on higher level health and social care qualifications
  - Published: 2022-07-27
- Finding
  - Evidence: Good partnership working with health and social care professionals
  - Published: 2022-07-27
- Finding
  - Evidence: Manager had developed a service improvement plan (SIP) and was actively addressing concerns
  - Published: 2022-07-27
- Finding
  - Evidence: Care plans encouraged independence and respected dignity
  - Published: 2022-07-27
- Finding
  - Evidence: Staff understood MCA principles and consent was checked at every visit
  - Published: 2022-07-27
- Finding
  - Evidence: Effective infection prevention and control with sufficient PPE available
  - Published: 2022-07-27
- Finding
  - Evidence: Staff treated people with kindness and respect; positive feedback from people using the service
  - Published: 2022-07-27
- **incident_learning** _(minor)_
  - Evidence: The manager had put in place a new system to record any incidents and accidents that occurred
  - Published: 2022-07-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-27
- Finding
  - Planning personalised care to ensure choice and control
  - Published: 2022-07-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-27
- Finding
  - Staffing and recruitment
  - Published: 2022-07-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-27
- Finding
  - Using medicines safely
  - Published: 2022-07-27

### well_led

- Finding
  - Engaging and involving people, the public and staff; working in partnership
  - Published: 2022-07-27
- Finding
  - Duty of candour
  - Published: 2022-07-27
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10842845233

HomeCare Compass is an independent guide and is not affiliated with the CQC.