# Keyznow Health and Social Care Ltd

*Operated by Keyznow Health and Social Care Ltd..*

Keyznow Health and Social Care Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Not rated |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 01/02/2023

## Practical info

- Postcode: SE18 6PF
- Registered manager: Webster, Constance
- Local authority: Greenwich
- Region: London
- City: London
- Last CQC check: 01/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-17

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-17
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-17

### Other

- Finding
  - Evidence: The registered manager understood the duty of candour and CQC registration responsibilities.
  - Published: 2023-02-17
- Finding
  - Evidence: There were enough staff to meet people's needs with good time allocation per visit.
  - Published: 2023-02-17
- Finding
  - Evidence: Staff received equality and diversity training and were committed to non-discriminatory care.
  - Published: 2023-02-17
- Finding
  - Evidence: Staff supported people to access health and social care services when needed.
  - Published: 2023-02-17
- Finding
  - Evidence: Staff received induction and training in line with the Care Certificate standards.
  - Published: 2023-02-17
- Finding
  - Evidence: Staff received appropriate PPE and infection control training, protecting people from infection risk.
  - Published: 2023-02-17
- Finding
  - Evidence: Safe recruitment practices were in place including DBS checks, employment history and references.
  - Published: 2023-02-17
- Finding
  - Evidence: People were protected from the risk of abuse with safeguarding and whistleblowing policies in place and staff aware of reporting responsibilities.
  - Published: 2023-02-17
- **communication_with_families** _(minor)_
  - Evidence: Personalised communication assessments were not detailed and did not provide guidance for staff on how best to communicate effectively with people.
  - Published: 2023-02-17
- **person_centred_care** _(moderate)_
  - Evidence: Care plans did not fully detail people's personal histories such as family and social networks, diverse needs and their interests and hobbies.
  - Published: 2023-02-17
- **governance** _(critical)_
  - Evidence: Systems and processes in place for monitoring the quality and safety of the service failed to identify the issues and concerns we found at this inspection.
  - Published: 2023-02-17
- **staff_competency** _(moderate)_
  - Evidence: Medicines competency assessments had not been completed to ensure staff were competent to manage and administer medicines safely.
  - Published: 2023-02-17
- **record_keeping** _(moderate)_
  - Evidence: A manual handling risk assessment recorded that the person required support with mobilising safely, however, it failed to detail what support they required, when and by whom.
  - Published: 2023-02-17

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-17
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-02-17

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-17
- Finding
  - Staffing and recruitment
  - Published: 2023-02-17
- Finding
  - Using medicines safely
  - Published: 2023-02-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-17

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-17
- Finding
  - Continuous learning and improving care; governance and regulatory compliance
  - Published: 2023-02-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10827056703

HomeCare Compass is an independent guide and is not affiliated with the CQC.