# Ivy&Sage Homecare Office

*Operated by Ivy&Sage Homecare Ltd.*

Ivy&Sage Homecare Office is a CQC-regulated home-care agency in West Drayton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/03/2025

## Practical info

- Postcode: UB7 0EB
- Registered manager: Musse, Ikram
- Local authority: Hillingdon
- Region: London
- City: West Drayton
- Last CQC check: 10/Mar/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-09

### effective

- Finding
  - Staff working with other agencies and supporting access to healthcare
  - Published: 2022-08-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-09
- Finding
  - Assessing people's needs and choices
  - Published: 2022-08-09
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-09

### Other

- Finding
  - Evidence: Visit times flexibly adjusted to accommodate cultural and religious needs
  - Published: 2022-08-09
- Finding
  - Evidence: Registered manager demonstrated good understanding of duty of candour and safeguarding procedures
  - Published: 2022-08-09
- Finding
  - Evidence: Person-centred care plans identifying cultural, religious and communication preferences
  - Published: 2022-08-09
- Finding
  - Evidence: People and relatives reported care was kind, respectful and dignified
  - Published: 2022-08-09
- Finding
  - Evidence: Care workers received appropriate training, supervision and spot checks
  - Published: 2022-08-09
- Finding
  - Evidence: Robust recruitment processes including DBS checks, references and right to work checks
  - Published: 2022-08-09
- **consent_capacity** _(moderate)_
  - Evidence: the provider had not undertaken a mental capacity assessment to identify if the person had the capacity to make decisions about their own care.
  - Published: 2022-08-09
- **record_keeping** _(moderate)_
  - Evidence: We saw one person's care plan had not been updated to reflect a change to how their care was provided which had occurred in November 2021.
  - Published: 2022-08-09
- **governance** _(critical)_
  - Evidence: The provider did always have systems in place which were robust enough to enable them to identify where action was required. This was a breach of regulation 17(1)
  - Published: 2022-08-09

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-09
- Finding
  - Planning personalised care to meet needs and preferences
  - Published: 2022-08-09

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-09
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-09
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-09
- Finding
  - Staffing and recruitment
  - Published: 2022-08-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-09
- Finding
  - Using medicines safely
  - Published: 2022-08-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-09
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-09
- Finding
  - Managers and staff understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-09
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10821356131

HomeCare Compass is an independent guide and is not affiliated with the CQC.