# Helping Hands Oldham

*Operated by Midshires Care Limited.*

Helping Hands Oldham is a CQC-regulated home-care agency in Oldham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/06/2022

## Practical info

- Postcode: OL8 3QL
- Registered manager: Gordon, Abbie
- Local authority: Oldham
- Region: North West
- City: Oldham
- Last CQC check: 09/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-09
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-06-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-09

### Other

- Finding
  - Evidence: Responsive adaptations during COVID-19 such as playing board games and arranging meals for shielding clients
  - Published: 2022-06-09
- Finding
  - Evidence: Secure electronic customer portal allowing people and families to view care plans, rotas and visit notes
  - Published: 2022-06-09
- Finding
  - Evidence: Knowledgeable and enthusiastic registered manager promoting an open, person-centred culture
  - Published: 2022-06-09
- Finding
  - Evidence: Effective governance including live call monitoring, audits, and on-call management support
  - Published: 2022-06-09
- Finding
  - Evidence: Strong infection prevention practices with good PPE stocks and COVID-19 testing in line with guidance
  - Published: 2022-06-09
- Finding
  - Evidence: Punctual, consistent staff team praised by people and relatives for kindness and patience
  - Published: 2022-06-09
- Finding
  - Evidence: Person-centred care plans with detailed risk assessments regularly reviewed
  - Published: 2022-06-09
- Finding
  - Evidence: Comprehensive induction and training programme including the Care Certificate within 12 weeks
  - Published: 2022-06-09

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-09
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-09
- Finding
  - Staffing and recruitment
  - Published: 2022-06-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-09
- Finding
  - Using medicines safely
  - Published: 2022-06-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-09

### well_led

- Finding
  - Understanding and acting on the duty of candour
  - Published: 2022-06-09
- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2022-06-09
- Finding
  - Managers and staff understanding roles, quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-06-09
- Finding
  - Promoting a positive, person-centred, open and empowering culture
  - Published: 2022-06-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10820630788

HomeCare Compass is an independent guide and is not affiliated with the CQC.