# Oak Priory

*Operated by Key 2 Care Limited.*

Oak Priory is a CQC-regulated home-care agency in Stoke-on-trent.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/06/2022

## Practical info

- Postcode: ST2 8PN
- Registered manager: Roberts, Sharon
- Local authority: Stoke-on-Trent
- Region: West Midlands
- City: Stoke-on-trent
- Last CQC check: 23/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-06-23
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-06-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-23

### Other

- Finding
  - Evidence: Manager understood and acted on duty of candour
  - Published: 2022-06-23
- Finding
  - Evidence: Robust quality assurance audits and app-based alerts for missed care tasks
  - Published: 2022-06-23
- Finding
  - Evidence: Strong, approachable registered manager with positive feedback from people, relatives, staff and professionals
  - Published: 2022-06-23
- Finding
  - Evidence: Accessible information available in preferred languages and large print
  - Published: 2022-06-23
- Finding
  - Evidence: People supported to give regular feedback via weekly ratings and surveys
  - Published: 2022-06-23
- Finding
  - Evidence: Caring staff who maintained privacy, dignity and independence
  - Published: 2022-06-23
- Finding
  - Evidence: Staff received induction, Care Certificate training and shadowing shifts
  - Published: 2022-06-23
- Finding
  - Evidence: Effective infection prevention and control practices including PPE and hygiene
  - Published: 2022-06-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-23
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-06-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-23
- Finding
  - Using medicines safely
  - Published: 2022-06-23
- Finding
  - Staffing and recruitment
  - Published: 2022-06-23
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-06-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-23
- Finding
  - Engaging and involving people, public and staff; continuous learning
  - Published: 2022-06-23
- Finding
  - Managers and staff being clear about roles, quality, risks and regulatory requirements
  - Published: 2022-06-23
- Finding
  - Duty of candour
  - Published: 2022-06-23
- Finding
  - Promoting a positive, person-centred, open and empowering culture
  - Published: 2022-06-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10820592226

HomeCare Compass is an independent guide and is not affiliated with the CQC.