# Dominion Care Services Limited

Dominion Care Services Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/06/2023

## Practical info

- Postcode: NW6 2BS
- Registered manager: Isijola, Olufunmilayo
- Local authority: Camden
- Region: London
- City: London
- Last CQC check: 06/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-25

### Other

- Finding
  - Evidence: Service worked in partnership with health and social care professionals to maintain people's health and wellbeing.
  - Published: 2023-06-06
- Finding
  - Evidence: Regular team meetings and individual supervision sessions taking place; lessons-learned shared with staff.
  - Published: 2023-06-06
- Finding
  - Evidence: Positive open culture: staff able to raise concerns freely; people involved in decisions about their care.
  - Published: 2023-06-06
- Finding
  - Evidence: Quality monitoring improved: revised audit template introduced identifying shortfalls and actions; unannounced spot checks conducted.
  - Published: 2023-06-06
- Finding
  - Evidence: Safeguarding policies up to date; staff trained and clear on roles in identifying and reporting concerns.
  - Published: 2023-06-06
- Finding
  - Evidence: Staff received infection prevention and control training and were supplied with adequate PPE; spot checks of practice carried out.
  - Published: 2023-06-06
- Finding
  - Evidence: Risk assessments linked to care plans, regularly reviewed and updated, covering nutrition, mobility, personal care and environmental risks.
  - Published: 2023-06-06
- Finding
  - Evidence: Safe recruitment procedures now followed, including verified references, DBS checks, and exploration of employment gaps.
  - Published: 2023-06-06
- **record_keeping** _(minor)_
  - Evidence: The provider had carried out audits of staff records. Although these reflected the information we found in staff files, they were not dated.
  - Published: 2023-06-06

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-25
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-25
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-01-25

### safe

- Finding
  - Systems and processes to safeguard people; learning lessons when things go wrong
  - Published: 2023-06-06
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-06
- Finding
  - Using medicines safely
  - Published: 2023-06-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-06
- Finding
  - Staffing and recruitment
  - Published: 2023-06-06

### well_led

- Finding
  - Duty of candour; continuous learning and improving care
  - Published: 2023-06-06
- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2023-06-06
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2023-06-06
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-06-06
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2023-01-25
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-01-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10819463735

HomeCare Compass is an independent guide and is not affiliated with the CQC.