# Paxigate Healthcare Limited

Paxigate Healthcare Limited is a CQC-regulated home-care agency in St. Neots.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 25/11/2022

## Practical info

- Postcode: PE19 6EN
- Registered manager: Mazura, Rudo
- Local authority: Cambridgeshire
- Region: East
- City: St. Neots
- Last CQC check: 25/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-11-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-25

### Other

- Finding
  - Evidence: Staff received thorough induction including shadowing and ongoing assessment
  - Published: 2022-11-25
- Finding
  - Evidence: Sufficient PPE was available and infection prevention policies were followed
  - Published: 2022-11-25
- Finding
  - Evidence: The registered manager responded promptly and professionally to external professionals and took immediate action on inspection findings
  - Published: 2022-11-25
- Finding
  - Evidence: People's privacy, dignity and independence were respected and actively promoted
  - Published: 2022-11-25
- Finding
  - Evidence: Care plans were personalised, regularly reviewed, and developed collaboratively with people and relatives
  - Published: 2022-11-25
- Finding
  - Evidence: Staff received appropriate training including specialised topics such as Parkinson's disease support
  - Published: 2022-11-25
- Finding
  - Evidence: Medicines were managed safely with audits of administration records in place
  - Published: 2022-11-25
- Finding
  - Evidence: Risk assessments were completed at service start and regularly reviewed with clear instructions for staff
  - Published: 2022-11-25
- Finding
  - Evidence: Relatives consistently reported people felt safe and well supported by kind, caring staff
  - Published: 2022-11-25

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-25
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-11-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-25
- Finding
  - Using medicines safely
  - Published: 2022-11-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management
  - Published: 2022-11-25
- Finding
  - Staffing and recruitment
  - Published: 2022-11-25

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-11-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10813644151

HomeCare Compass is an independent guide and is not affiliated with the CQC.