# Faith's Walk Healthcare Services Ltd

Faith's Walk Healthcare Services Ltd is a CQC-regulated home-care agency in Staines-upon-thames.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 04/11/2022

## Practical info

- Postcode: TW18 3BA
- Registered manager: Kizito, Violet
- Local authority: Surrey
- Region: South East
- City: Staines-upon-thames
- Last CQC check: 04/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-16
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-11-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-16

### Other

- Finding
  - Evidence: Mental Capacity Act compliance evidenced with assessments and best interest decisions documented.
  - Published: 2022-11-16
- Finding
  - Evidence: Provider demonstrated duty of candour and worked proactively with external organisations including Local Authorities and Age Concern.
  - Published: 2022-11-16
- Finding
  - Evidence: Robust infection control practices with adequate PPE supply and adherence confirmed by relatives.
  - Published: 2022-11-16
- Finding
  - Evidence: Strong complaint handling with thorough investigations and people satisfied with responses.
  - Published: 2022-11-16
- Finding
  - Evidence: Care plans were personalised, needs assessments were thorough, and people were involved in their care planning.
  - Published: 2022-11-16
- Finding
  - Evidence: Medicines managed safely with regular audits, no gaps on medicine charts, and staff trained in administration.
  - Published: 2022-11-16
- Finding
  - Evidence: Relatives consistently praised staff as kind, caring and respectful, with dignity and independence actively promoted.
  - Published: 2022-11-16
- Finding
  - Evidence: No missed calls recorded; staff contacted people when running late and electronic monitoring system in place.
  - Published: 2022-11-16

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-16
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-16
- Finding
  - Using medicines safely
  - Published: 2022-11-16
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-16
- Finding
  - Staffing and recruitment
  - Published: 2022-11-16

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-16
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-11-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10813643367

HomeCare Compass is an independent guide and is not affiliated with the CQC.