# Vybrant Care Services Ltd

Vybrant Care Services Ltd is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/10/2022

## Practical info

- Postcode: S2 3QE
- Registered manager: Sigauke, Hazvinei
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 08/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions; respecting privacy, dignity and independence
  - Published: 2022-10-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-08
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2022-10-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-08

### Other

- Finding
  - Evidence: Staff trained in safeguarding, MCA, infection control with comprehensive induction and ongoing supervision
  - Published: 2022-10-08
- Finding
  - Evidence: Effective partnership working with health professionals (e.g., GP referrals, physio involvement)
  - Published: 2022-10-08
- Finding
  - Evidence: Person-centred care plans with people and families involved in development and review
  - Published: 2022-10-08
- Finding
  - Evidence: Safe recruitment processes and well-managed call schedules with no missed calls reported
  - Published: 2022-10-08
- Finding
  - Evidence: Consistently positive feedback from people and relatives about kind, punctual care from a regular core group of staff
  - Published: 2022-10-08
- Finding
  - Evidence: Registered manager (a registered nurse) involved in care delivery, providing strong oversight and practical support
  - Published: 2022-10-08
- **record_keeping** _(minor)_
  - Evidence: people's medicine and daily records were archived sporadically, which meant in some cases people's records had not been checked for several months
  - Published: 2022-10-08
- **governance** _(moderate)_
  - Evidence: systems for auditing daily records and medicine records were not robust... audits did not follow a clear framework and staff did not record what they had looked at, findings or actions arising from their audit
  - Published: 2022-10-08
- **safeguarding** _(moderate)_
  - Evidence: we identified one incident where the service had not followed procedures to notify the local authority of a potential safeguarding concern
  - Published: 2022-10-08
- **medication_management** _(moderate)_
  - Evidence: we saw two medicine errors where staff had reported it to the provider but had not consulted an appropriate health professional in line with the provider's policy
  - Published: 2022-10-08

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-08
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-08
- Finding
  - Planning personalised care to ensure people have choice and control; End of life care and support
  - Published: 2022-10-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-08
- Finding
  - Staffing and recruitment
  - Published: 2022-10-08
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-10-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-08
- Finding
  - Using medicines safely
  - Published: 2022-10-08

### well_led

- Finding
  - Duty of candour
  - Published: 2022-10-08
- Finding
  - Promoting a positive, person-centred culture; working in partnership; engaging people and staff
  - Published: 2022-10-08
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning and improving care
  - Published: 2022-10-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10808504269

HomeCare Compass is an independent guide and is not affiliated with the CQC.