# Visiting Angels - South Middlesex

*Operated by Murray Moments Limited.*

Visiting Angels - South Middlesex is a CQC-regulated home-care agency in Hounslow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/07/2022

## Practical info

- Postcode: TW4 6JQ
- Local authority: Hounslow
- Region: London
- City: Hounslow
- Last CQC check: 01/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-01
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-07-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-01

### Other

- Finding
  - Evidence: Effective governance through audits, surveys, spot checks and partnership working
  - Published: 2022-07-01
- Finding
  - Evidence: Positive, open culture with accessible management team directly involved in care delivery
  - Published: 2022-07-01
- Finding
  - Evidence: Person-centred care planning with people involved in creating and reviewing plans
  - Published: 2022-07-01
- Finding
  - Evidence: Working within the principles of the Mental Capacity Act 2005
  - Published: 2022-07-01
- Finding
  - Evidence: Good infection prevention and control practices including PPE use and spot checks
  - Published: 2022-07-01
- Finding
  - Evidence: Safe medicines management with competency checks, observations and audits
  - Published: 2022-07-01
- Finding
  - Evidence: Robust recruitment, induction and training, including in-house qualified trainer and well-equipped training room
  - Published: 2022-07-01
- Finding
  - Evidence: Sufficient staffing with adequate visit and travel time; provider did not take on packages without staff capacity
  - Published: 2022-07-01
- Finding
  - Evidence: Risks to people's safety and wellbeing had been assessed, planned for and regularly reviewed
  - Published: 2022-07-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-01
- Finding
  - End of life care and support
  - Published: 2022-07-01
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-07-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-01
- Finding
  - Using medicines safely
  - Published: 2022-07-01
- Finding
  - Staffing and recruitment
  - Published: 2022-07-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-07-01

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-07-01
- Finding
  - Managers and staff being clear about their roles; duty of candour; partnership working
  - Published: 2022-07-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10803041642

HomeCare Compass is an independent guide and is not affiliated with the CQC.