# Almond Tree Care Ltd

Almond Tree Care Ltd is a CQC-regulated home-care agency in Norwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/07/2025

## Practical info

- Postcode: NR14 8AE
- Local authority: Norfolk
- Region: East
- City: Norwich
- Last CQC check: 22/Jul/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-02

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-02
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-02

### Other

- Finding
  - Evidence: People told us they were involved in regular face to face reviews of their care.
  - Published: 2022-12-02
- Finding
  - Evidence: The service had links with GPs, district nursing teams and other community healthcare support.
  - Published: 2022-12-02
- Finding
  - Evidence: Staff understood how to raise safeguarding concerns and had done so recently with appropriate action taken.
  - Published: 2022-12-02
- Finding
  - Evidence: Appropriate recruitment checks, including DBS checks, were carried out to ensure staff were of the right character and background.
  - Published: 2022-12-02
- Finding
  - Evidence: Sufficient staff were deployed to meet people's needs and people benefitted from a regular group of care staff who knew them well.
  - Published: 2022-12-02
- Finding
  - Evidence: People told us that care staff treated them with kindness and respect and that they were kind, caring people.
  - Published: 2022-12-02
- Finding
  - Evidence: Staff received appropriate training and had their competency assessed periodically to ensure training had been effective.
  - Published: 2022-12-02
- Finding
  - Evidence: Medicines were managed, monitored and administered safely, with a system in place to monitor medicines records and staff competency.
  - Published: 2022-12-02
- **incident_learning** _(moderate)_
  - Evidence: There were insufficient governance systems in place which meant the service had not been able to independently identify the shortfalls we found.
  - Published: 2022-12-02
- **person_centred_care** _(minor)_
  - Evidence: Care plans were brief, and task focused. We recommend that these could be developed further to include more about people's preferences.
  - Published: 2022-12-02
- **leadership** _(moderate)_
  - Evidence: Some staff raised concerns about the negative working environment and how they were treated by the provider and senior managers.
  - Published: 2022-12-02

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-02
- Finding
  - End of life care and support
  - Published: 2022-12-02
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-12-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-02
- Finding
  - Staffing and recruitment
  - Published: 2022-12-02
- Finding
  - Using medicines safely
  - Published: 2022-12-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-02
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-02

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-02
- Finding
  - How the provider understands and acts on the duty of candour, quality performance, risks and regulatory requirements
  - Published: 2022-12-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10801894708

HomeCare Compass is an independent guide and is not affiliated with the CQC.