# Alpha Care and Support Services Limited

Alpha Care and Support Services Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: NW10 7PN
- Local authority: Ealing
- Region: London
- City: London
- Last CQC check: 12/Aug/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-08
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-08

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-08
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-08
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-08

### Other

- Finding
  - Evidence: Infection control systems were in place and understood by staff
  - Published: 2023-09-08
- Finding
  - Evidence: Staff felt well supported and communication within the service was described as good
  - Published: 2023-09-08
- Finding
  - Evidence: Relatives were involved in care planning, reviews and felt listened to by management
  - Published: 2023-09-08
- Finding
  - Evidence: People were supported to access healthcare professionals and other services when required
  - Published: 2023-09-08
- Finding
  - Evidence: Medicine administration records were completed clearly and accurately
  - Published: 2023-09-08
- Finding
  - Evidence: Effective recruitment process including DBS checks was in place
  - Published: 2023-09-08
- Finding
  - Evidence: Relatives felt their family members were treated with dignity and respect
  - Published: 2023-09-08
- Finding
  - Evidence: Staff supported people to pursue different activities reflecting their interests and needs
  - Published: 2023-09-08

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-08
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-09-08
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-08
- Finding
  - Using medicines safely
  - Published: 2023-09-08
- Finding
  - Staffing and recruitment
  - Published: 2023-09-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-08
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-08
- Finding
  - Continuous learning and improving care; governance and quality monitoring
  - Published: 2023-09-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1080036731

HomeCare Compass is an independent guide and is not affiliated with the CQC.