# Higher Height Care

*Operated by Higher Height Care Ltd.*

Higher Height Care is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/08/2022

## Practical info

- Postcode: MK2 2RU
- Registered manager: Aobemasi, Cindy
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 05/Aug/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Mental capacity assessments completed and consent sought before providing care.
  - Published: 2022-08-05
- Finding
  - Evidence: Registered manager demonstrated openness, transparency and understanding of duty of candour.
  - Published: 2022-08-05
- Finding
  - Evidence: Quality assurance systems including audits, spot checks and surveys were in place.
  - Published: 2022-08-05
- Finding
  - Evidence: Care plans were personalised, reflecting people's history, preferences and communication needs.
  - Published: 2022-08-05
- Finding
  - Evidence: People and relatives consistently praised staff as friendly, caring and respectful of dignity and independence.
  - Published: 2022-08-05
- Finding
  - Evidence: Staff received appropriate induction and training including infection control, medication and health and safety.
  - Published: 2022-08-05
- Finding
  - Evidence: Sufficient staffing was always in place with no missed calls reported.
  - Published: 2022-08-05
- Finding
  - Evidence: Robust recruitment practices including DBS checks ensured only suitable staff were employed.
  - Published: 2022-08-05
- Finding
  - Evidence: Individualised, person-centred risk assessments covered personal care and environmental risks.
  - Published: 2022-08-05
- Finding
  - Evidence: People felt very safe with staff and were protected from the risk of abuse and avoidable harm.
  - Published: 2022-08-05
- **complaints_handling** _(minor)_
  - Evidence: The procedure implied that the Care Quality Commission investigate complaints. This is not the case as CQC cannot, by law, investigate individual complaints.
  - Published: 2022-08-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10796910437

HomeCare Compass is an independent guide and is not affiliated with the CQC.