# Green Arrow Homecare LTD

*Operated by Green Arrow Homecare Ltd.*

Green Arrow Homecare LTD is a CQC-regulated home-care agency in Cranleigh.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/10/2022

## Practical info

- Postcode: GU6 8RZ
- Registered manager: Hill, Robyn
- Local authority: Surrey
- Region: South East
- City: Cranleigh
- Last CQC check: 12/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-12
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-10-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-12

### Other

- Finding
  - Evidence: Robust quality assurance audits including medicines audits
  - Published: 2022-10-12
- Finding
  - Evidence: Staff paid for travel time, reducing rushed visits
  - Published: 2022-10-12
- Finding
  - Evidence: Registered manager arranges social events and thoughtful gestures to combat isolation, funded by the provider
  - Published: 2022-10-12
- Finding
  - Evidence: Strong partnership working with health and social care professionals
  - Published: 2022-10-12
- Finding
  - Evidence: Comprehensive training including Care Certificate, face-to-face first aid and moving and handling, and ongoing competency assessments
  - Published: 2022-10-12
- Finding
  - Evidence: Digital medicines and call-monitoring system that alerts the registered manager to missed/late calls or medicines
  - Published: 2022-10-12
- Finding
  - Evidence: Safe recruitment practices including DBS, references and employment checks
  - Published: 2022-10-12
- Finding
  - Evidence: Person-centred care that has improved people's quality of life and reduced isolation
  - Published: 2022-10-12

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-12
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-12
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-10-12
- Finding
  - Supporting people to develop relationships, follow interests and improving care in response to complaints
  - Published: 2022-10-12

### safe

- Finding
  - Preventing and controlling infection; Learning lessons when things go wrong
  - Published: 2022-10-12
- Finding
  - Using medicines safely
  - Published: 2022-10-12
- Finding
  - Staffing and recruitment
  - Published: 2022-10-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-12

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-10-12
- Finding
  - Managers and staff being clear about their roles, understanding quality, risks and regulatory requirements
  - Published: 2022-10-12
- Finding
  - Duty of candour and working in partnership with others
  - Published: 2022-10-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10795466024

HomeCare Compass is an independent guide and is not affiliated with the CQC.