# Elite Care Services Limited

*Operated by Elite Care Services Ltd.*

Elite Care Services Limited is a CQC-regulated home-care agency in Bedford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: MK44 3WH
- Registered manager: O'Kane, Samantha
- Local authority: Bedford
- Region: East
- City: Bedford
- Last CQC check: 11/Mar/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager pursuing Level 5 Diploma in Leadership for Health and Social Care
  - Published: 2021-10-30
- Finding
  - Evidence: Easy-read pictorial formats implemented to ensure accessible information for people with communication needs
  - Published: 2021-10-30
- Finding
  - Evidence: Effective partnership working with health and social care professionals including GPs, dieticians and speech and language therapists
  - Published: 2021-10-30
- Finding
  - Evidence: Responsive management with 24-hour on-call system and approachable leadership
  - Published: 2021-10-30
- Finding
  - Evidence: Strong person-centred care planning with input from individuals, relatives and external professionals
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular training including specialist topics such as epilepsy and moving and handling
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment systems including DBS checks and at least two satisfactory references
  - Published: 2021-10-30
- Finding
  - Evidence: No missed or late care calls reported; stable and consistent staff team assigned to each person
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: The provider did not have an electronic call monitoring system...the management team acknowledged that this did not monitor all calls or the duration of the calls.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: We discussed people's preferences and choices for their end of life care...this had not always been recorded. The team told us they would take this forward as an area for improvement.
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: Protocols to support the administration of medicines to be taken as required (PRN) had not been developed at the time of this inspection.
  - Published: 2021-10-30
- Finding
  - Evidence: Staffing levels based on assessed dependency with flexible cover including senior managers providing hands-on care
  - Published: 2021-01-25
- Finding
  - Evidence: Medication administered safely with no gaps in MAR charts and training verified for all administering staff
  - Published: 2021-01-25
- Finding
  - Evidence: Staff received induction, regular refresher training, competency assessments, and ongoing supervision
  - Published: 2021-01-25
- Finding
  - Evidence: Systems in place to learn from accidents, incidents and complaints with action plans and timescales
  - Published: 2021-01-25
- Finding
  - Evidence: Open organisational culture with effective whistleblowing procedures and staff feeling supported
  - Published: 2021-01-25
- Finding
  - Evidence: Registered manager and senior staff conducted unannounced spot checks to monitor care quality
  - Published: 2021-01-25
- Finding
  - Evidence: Person-centred care plans detailed individual preferences, routines, and needs, reviewed regularly
  - Published: 2021-01-25
- Finding
  - Evidence: Consistent staff allocation promoted continuity of care and meaningful relationships with people
  - Published: 2021-01-25
- Finding
  - Evidence: Robust recruitment process including DBS checks, photo-verified references, and full employment history
  - Published: 2021-01-25
- Finding
  - Evidence: Staff demonstrated strong safeguarding awareness with contact numbers placed on ID badges for instant access
  - Published: 2021-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1079419560

HomeCare Compass is an independent guide and is not affiliated with the CQC.