# Ace Home Support

*Operated by ACE Home Support Ltd.*

Ace Home Support is a CQC-regulated home-care agency in Newton Abbot.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/09/2022

## Practical info

- Postcode: TQ13 9DS
- Registered manager: Whitworth, Nicola
- Local authority: Devon
- Region: South West
- City: Newton Abbot
- Last CQC check: 01/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-23

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-23
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-23
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-23

### Other

- Finding
  - Evidence: People supported to maintain independence and involved in decisions about their care
  - Published: 2022-11-23
- Finding
  - Evidence: Proactive service improvement plan covering documentation, medicines, working practices and staffing
  - Published: 2022-11-23
- Finding
  - Evidence: Positive staff culture with staff feeling well supported, listened to and happy in their roles
  - Published: 2022-11-23
- Finding
  - Evidence: Personalised care plans with detailed individual preferences, history and communication needs
  - Published: 2022-11-23
- Finding
  - Evidence: Good working relationships with external healthcare professionals, with positive professional feedback received
  - Published: 2022-11-23
- Finding
  - Evidence: Strong safeguarding awareness with practical aids such as fridge magnets and keyrings for escalation
  - Published: 2022-11-23
- Finding
  - Evidence: Safe medicines management with staff competency routinely assessed
  - Published: 2022-11-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-23
- Finding
  - Staffing and recruitment
  - Published: 2022-11-23
- Finding
  - Using medicines safely
  - Published: 2022-11-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-23

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-11-23
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-11-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10790904367

HomeCare Compass is an independent guide and is not affiliated with the CQC.