# AUM Care Group (UK) Ltd

AUM Care Group (UK) Ltd is a CQC-regulated home-care agency in Southall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/01/2023

## Practical info

- Postcode: UB1 3EJ
- Registered manager: Patel, Nirav Rameshbhai
- Local authority: Ealing
- Region: London
- City: Southall
- Last CQC check: 04/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff supported people's independence, dignity and privacy, with a dignity champion appointed
  - Published: 2023-01-04
- Finding
  - Evidence: Provider liaised with healthcare professionals and attended local authority networking meetings
  - Published: 2023-01-04
- Finding
  - Evidence: Effective complaints process with evidence of responsive action taken to resolve concerns
  - Published: 2023-01-04
- Finding
  - Evidence: Registered manager maintained open communication with people, relatives and staff via multiple channels including monthly calls and quarterly quality visits
  - Published: 2023-01-04
- Finding
  - Evidence: Provider matched staff to people based on shared language, culture or interests
  - Published: 2023-01-04
- Finding
  - Evidence: Care plans were detailed, up to date and person-centred, involving people and relatives in development
  - Published: 2023-01-04
- Finding
  - Evidence: Staff received comprehensive training including safeguarding, IPC, medicines, diversity, equality and condition-specific awareness
  - Published: 2023-01-04
- Finding
  - Evidence: Relatives confirmed people felt safe and staff were punctual, with notifications provided when late
  - Published: 2023-01-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10784327162

HomeCare Compass is an independent guide and is not affiliated with the CQC.