# Apex Prime Care - Mid Surrey

*Operated by Apex Prime Care Ltd.*

Apex Prime Care - Mid Surrey is a CQC-regulated home-care agency in Epsom.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/07/2022

## Practical info

- Postcode: KT17 1UW
- Registered manager: Bennett, Janice
- Local authority: Surrey
- Region: South East
- City: Epsom
- Last CQC check: 20/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-20
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-20

### Other

- Finding
  - Evidence: Good governance with audits, spot checks, duty of candour understanding and positive professional feedback
  - Published: 2022-07-20
- Finding
  - Evidence: Effective end-of-life care in partnership with Princess Alice Hospice
  - Published: 2022-07-20
- Finding
  - Evidence: Cultural and religious needs supported (e.g. mosque attendance, accessible information formats)
  - Published: 2022-07-20
- Finding
  - Evidence: Person-centred care planning with people's preferences listened to and reflected
  - Published: 2022-07-20
- Finding
  - Evidence: Strong induction, mandatory training, shadowing and regular supervision for staff
  - Published: 2022-07-20
- Finding
  - Evidence: Evidence of learning from adverse events (e.g. jewellery reminder after a graze incident)
  - Published: 2022-07-20
- Finding
  - Evidence: Effective risk assessments covering mobility, moving and handling, skin integrity and environment
  - Published: 2022-07-20
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, references and interviews
  - Published: 2022-07-20
- Finding
  - Evidence: Safe medicines management with training, competency assessments and regular audits of MAR records
  - Published: 2022-07-20
- Finding
  - Evidence: Consistent care staff and established positive relationships, with low staff turnover noted by professionals
  - Published: 2022-07-20

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-20
- Finding
  - End of life care and support
  - Published: 2022-07-20
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-20

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-20
- Finding
  - Using medicines safely
  - Published: 2022-07-20
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-20
- Finding
  - Staffing and recruitment
  - Published: 2022-07-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-20
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-07-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-07-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10771294864

HomeCare Compass is an independent guide and is not affiliated with the CQC.