# Beacon Case Management Ltd

Beacon Case Management Ltd is a CQC-regulated home-care agency in Bolton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/08/2022

## Practical info

- Postcode: BL6 5NA
- Registered manager: Simpson, Christy
- Local authority: Bolton
- Region: North West
- City: Bolton
- Last CQC check: 12/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-12-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-12-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-12-12

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2025-12-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: People supported to maintain community access, social activities and holidays, promoting wellbeing and independence
  - Published: 2025-12-12
- Finding
  - Evidence: Robust governance including regular audits of care plans, medicines, recruitment files and an external audit actioned in full
  - Published: 2025-12-12
- Finding
  - Evidence: Open, inclusive culture with positive feedback from staff, people, relatives and external professionals
  - Published: 2025-12-12
- Finding
  - Evidence: People's communication needs individually addressed; staff matched to overcome language barriers
  - Published: 2025-12-12
- Finding
  - Evidence: Staff received induction, role-relevant training, equality and diversity training, and regular supervisions and appraisals
  - Published: 2025-12-12
- Finding
  - Evidence: Comprehensive needs assessment and person-centred care plans developed with input from multidisciplinary professionals
  - Published: 2025-12-12
- Finding
  - Evidence: People felt safe and staff were trusted; medicines managed safely with daily MAR records and monthly audits
  - Published: 2025-12-12
- **end_of_life_care** _(minor)_
  - Evidence: People's end of life wishes were not documented as part of people's care planning. We discussed this with the registered manager and they assured us they would make this option available to people moving forward.
  - Published: 2025-12-12

### responsive

- Finding
  - End of life care and support
  - Published: 2025-12-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-12-12

### safe

- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning
  - Published: 2025-12-12
- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10764351736

HomeCare Compass is an independent guide and is not affiliated with the CQC.